HCL Technologies: White Papers
The Road to Disruptive Innovation for CXOs
To re-establish trust and build loyalty among customers, the current environment makes it necessary for the CXOs to act fast for sustenance of businesses, as well as to stay ahead of the...
Putting CEx at the Centre of the Company
Customer experience can become the crucial differentiator for financial services that are almost completely...
On-boarding the Mobile Channel in the Context of Multichannel Integration
The mobile channel has the potential to revolutionize customer experience in retail banking, provided banks approach "going mobile" in a strategic and structured...
Enabling the Right People to Make the Right Connections at the Right Time via Social Intelligence
Your customers are hanging out on social media Sites - and that's where you need to hang...
