Swiss Post Solutions (SPS) is a major global market player in document management business process out-sourcing (BPO). SPS has steadily developed a strong overall document processing services portfolio through both physical and digital channels. With approximately 2.2 billion physical pages handled every year, SPS is now exploring new ways of increasing automation through the use of robotics and artificial intelligence. While physical mail volumes continue to decrease, SPS, with its strong history of providing mailroom operations, is striving to move up the value chain to embrace digital communications and other value-added technology enablers. With the acquisition of Pitney Bowes' operations in the U.K. and Ireland in 2013, SPS significantly increased its presence in Europe as one of the top document management basic print service (BPS) providers in the region. SPS is striving to increase automation through various emerging technologies which drastically reduce human intervention.
SPS generates most of its revenue selling direct to its customers worldwide, operating from its local offices in various countries. In places where SPS does not have direct sales operations, it markets its solutions through partners. These include Drake Business Logistics in Australia, Nestien Shipment Management in India and The Mail Company in Spain and Portugal.
SPS serves mostly large organizations active in a variety of vertical sectors. Its solutions are often implemented horizontally to take over document management processes in functional areas, such as accounts payable and human resources, which still typically feature a high volume of hardcopy documents. SPS has built a large customer base in financial services, particularly in German-speaking countries. Clients in this field include Munich Re, Allianz Suisse, Suva, and more than 60 Swiss banks. Other sectors particularly targeted by SPS in-clude retail, telecommunications, utilities and legal.
Over the years, SPS has expanded its offer to cover a broad range of document processes, taking over document input and output through various channels. Its business value proposition remains focused on increasing business efficiency by streamlining the overall document workflow.
SPS services can be outlined as follows:
Another significant example of SPS' output management capabilities is the engagement with German railway company Deutsche Bahn, which employs 288,000 people. SPS successfully managed to streamline HR communications by implementing a platform where employees can directly decide how to receive documents. The solution successfully enabled the conversion of 20% of traditional hardcopy payslips into digital payslips.
In all of SPS' document processing centres, typical basic processes such as document capture, indexing and repository already present a level of automation. However, SPS still relies on human intervention for tasks such as verifying selected document features and executing processes accordingly. SPS is now running pilot projects to automate these areas through the use of artificial intelligence and robotics process automation.
SPS is a division of Swiss Post Group, a public company owned by the Swiss confederation. SPS currently employs approximately 7,500 people across operations in Europe, America, and Asia. In FY15, SPS posted over CHF 600 million in revenue.
Besides its Swiss headquarters, SPS has offices in Germany, France, Austria, Ireland, Italy, the Netherlands, the UK, Singapore, Hong Kong, the US and Canada. In addition, it operates offshore and nearshore document management facilities located in Vietnam and Slovakia.
Swiss Post Solutions AG
Pfingstweidstrasse 60 B
+41 58 341 2391
Revolutionise document management in banking As mobile technology continues to revolutionise the way customers approach financial transactions, banks are increasingly looking at business process outsourcing as a bridge towards modernisation. Future Banking talks to Joerg Vollmer, CEO of Swiss Post Solutions, about how the company is continuing to innovate business process outsourcing and robotic process automation solutions that reliably cut costs and maximise efficiency savings for clients across the banking sector.
Process revolution in banking and insurance The report explores and measures the reasons why financial organizations are undertaking process improvement projects, where eliminating paper sits within these activities, and attitudes toward outsourcing. Based on the key findings, conclusions and recommendations for those who work in the sector and are undertaking these types of project are presented.
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Case management and smart process applications The report provides an insight into the applicability of smart process applications, the experience of early users, the drivers for improved case management, and the feature sets required of a modern case management system.