Capgemini Financial Services: White Papers
World Retail Banking Report 2012
Capgemini and Efma are pleased to present the 2012 World Retail Banking...
The World Payments Report 2011
The World Payments Report 2011 explores the key industry and regulatory initiatives which are propelling a basic transformation in...
The Satisfaction Factor
In today’s multichannel, multi-product environment, general customer satisfaction measures are no longer sufficient for capturing the complex dynamics of the bank-customer relationship....
Shaken Consumer confidence alters investor behavior
World Wealth Report 2010 reveals as the World Wealth is recovering, shaken confidence is changing investor behavior and Wealth Management Firms are adopting behavioral finance to rebuild...
Mobile Payments: How Can Banks Seize the Opportunity?
To capture the rising mobile payments opportunity, financial institutions will need to carefully calibrate their mobile propositions by defining an agile solution, forging right partnerships,...
Asia-Pacific Gains Ground
APWR 2010 reveals as the wealth in the region surpasses Europe for the first time, wealth management firms face new client demands and key to success is holistic management of operational...
Trends in the Global Banking Industry
Key business and technology trends in the banking sector and their implicationsThe banking industry has experienced mixed results in the post-crisis period from 2008 to 2010. Industry growth...
Share the load
There was a time when outsourcing was simply about cost reduction but now service providers are becoming ever more...
