White Papers
Working in conjunction with its industry partners, future banking provides an extensive library of white papers discussing the most pressing issues and innovative solutions in the industry.Latest White Papers
World Retail Banking Report 2011 Retail banking customers are generally satisfied reveals World Retail Banking Report 2011, but banks need to deliver positive customer experience in the areas that matter most to customers...
The World Payments Report 2011 The World Payments Report 2011 explores the key industry and regulatory initiatives which are propelling a basic transformation in...
The Satisfaction Factor
In today’s multichannel, multi-product environment, general customer satisfaction measures are no longer sufficient for capturing the complex dynamics of the bank-customer relationship....
Shaken Consumer confidence alters investor behavior
World Wealth Report 2010 reveals as the World Wealth is recovering, shaken confidence is changing investor behavior and Wealth Management Firms are adopting behavioral finance to rebuild...
Mobile Payments: How Can Banks Seize the Opportunity?
To capture the rising mobile payments opportunity, financial institutions will need to carefully calibrate their mobile propositions by defining an agile solution, forging right partnerships,...
Asia-Pacific Gains Ground
APWR 2010 reveals as the wealth in the region surpasses Europe for the first time, wealth management firms face new client demands and key to success is holistic management of operational...
Trends in the Global Banking Industry
Key business and technology trends in the banking sector and their implicationsThe banking industry has experienced mixed results in the post-crisis period from 2008 to 2010. Industry growth...
