Latest Issue - Supplements |
 2008 Issue
Cisco Suplement
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As a technology provider, striving to help customers optimise their data centre assets, Cisco is working to improve the green posture of branches and data centres through improved networking systems and services.
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Customers now expect the same levels of care, service and communication from their banks as from their other service providers and finally banks have the technology to transform client interaction, if they are willing to make significant organisational changes. view pdf |
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In order to grow, banks need to innovate and must address real business and technology issues. The challenges before them are to improve customer service, cross-sell multiple banking products to the customer, break down the silos within the bank and spend more customer-facing time supported by a multi-channel infrastructure.
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In a retail banking environment where customer loyalty is priceless and customer demands ever more sophisticated, technology is at the very forefront of branch transformation and cisco is dedicated to the cause.
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Banks are realising that their customers want to discuss their finances face-to-face and are drawn to branches offering enhanced customer experiences. Philippe gogniat explains what cisco is doing to transform the customer experience in the branch.
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