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At the BNP Paribas General Shareholders’ Meeting in May, chairman of the board of directors Michel Pébereau announced his intention to step down at the end of 2011. Here, he reveals what has...
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The future of e-commerce Electronic trading has emerged as the essential thread on which the fabric of modern commerce relies. Ian Cohen, chairman, securities trading committee, AFME, talks to Future Banking about the...
Putting the customer first The onus is on banks to embrace a business model that places the quality of customer experience at its heart. That means having a consistent service across all channels that responds to the...
