CRM - Page 2
Stay up to date with the latest CRM updates from the global banking industryHappy days – investing in human capital While call centres are not generally viewed as enviable working environments, a commitment to staff morale can help a business retain workers, save money and, most importantly, improve...
The IT crowd – how technology informs the financial sector Without IT, today’s world would be very different. Christiane Vorspel, CIO commercial banking at Commerzbank, talks to Future Banking about how IT is shaping the financial sector, her role, and...
Ahead of the curve – the future of customer communication The world of social media has become a vital channel for banks to converse with consumers. But, as Karen Walker of First Direct tells Future Banking, it is only part of the mix when it comes...
Syncing humans and technology for success – Nichola Hazard In the pensions market, where change is constant and rapid, delivering a high-quality customer experience is a challenging task. Future Banking speaks to Nichola Hazard, who heads...
Brave banking Future Banking speaks to Nordnet’s chief innovation manager Jan Dinkelspiel about taking the plunge when it comes to technology and how banking bravery is needed to meet the demands of the...
The human face of digital banking As banks embrace the digital age and, in some cases, become its pioneers, there is a need to carefully balance the speed and service digital channels provide with the understanding of...
Digital communication Alasdair Paterson speaks to Chris Popple, managing director of digital at RBS, and considers what will happen to old-fashioned bricks and mortar banks as a result of how new modes of...
The new old-fashioned way of banking When MetroBank launched in 2010 it was the UK’s first new high-street bank in more than a century, and in the wake of the financial crisis it promised to prioritise customer service...
Artificial intelligence: clever design Standard Chartered is pioneering artificial intelligence technology for the banking industry. Carl Friedmann talks to David Lynch, group head of consumer banking operations at the...
CRM: take positives from a crisis Public hostility towards financial institutions may be lingering, but Steve Whitty, head of customer experience and service definition measurement and costing at RBS, sees this as a chance...
