Barclays' revolutionary road
Shailesh Grover became director of customer experience and operational excellence last year, his third role at Barclays Bank since joining as COO for technology quality and risk in 2008. Previously, he was an executive director for quality, productivity tools and continuous improvement at AT&T.
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The finance sector is likely to undergo a huge shake-up over the next three... -
Shailesh Grover became director of customer experience and operational...