In the latest edition of Future Banking, Steve Pateman of Santander, Raymond Pettitt of Barclays, Jo Mayes of Standard Life and Tim Hinton of Lloyds delve deep into the changing world of digital banking.
In the latest edition of Future Banking, Raymond Pettitt explains how banks are breaking down walls in their quest for engagement; Steve Pateman argues that all parts of the customer journey must work together to achieve substantial change in how a brand is regarded; Jo Mayes discusses the dramatic transformation that Standard Life is undergoing to become top dog tomorrow; and Tim Hinton talks about why the UK's SME sector is somewhere Lloyds Banking Group has gained a foothold.
Also in this issue: Nationwide Building Society COO Tony Prestedge discusses what he believes the short to mid-term future might hold for today's bank and its customers; David Halliday of Admiral Group, explains how the company draws a link between happy workers, happy customers and the bottom line; and Group IT, Lloyds Banking Group, and its 2014 charity of the year, Alzheimer's Society, explain to Future Banking how they are including a new technical twist to a more traditional fundraising target.
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