New Features information at Future Banking New and updated information from Features listed on en-us New Features information at Future Banking SmartStream’s cost-cutting system hleps trim cost Cost-cutting has been a high priority in the financial services industry for many years, so it is strange, then, that some of the biggest cost centres are often overlooked. Fees and expenses—costs incurred by dealing with brokers or exchanges—are acc… Tue, 16 Jan 2018 00:00:00 GMT Artificial intelligence can help banks retain customers The use of artificial intelligence (AI) in financial services is growing all the time but is dismissed by some as purely a gimmick. However, AI offers many exciting possibilities in the banking sector, potentially boosting efficiency by reducing the … Thu, 19 Oct 2017 23:00:00 GMT Metro Bank's IT investment helps it protect its turf The blue and red signage of Metro Bank is now a staple of most UK high streets, but the institution still faces stiff competition from older incumbents and more nimble app-based rivals. Greg Noone talks to Martyn Atkinson, the firm’s director for cha… Thu, 19 Oct 2017 23:00:00 GMT Rabobank: making instant payments a banking reality In a world where customers expect their banks to deliver the 24/7 services that they get from other industries, Rabobank’s Erik Kwakkel explains why it pays to be an early mover in the latest iteration of SEPA, which will make the promise of instant … Thu, 19 Oct 2017 23:00:00 GMT Fighting rising cybercrime in the UK Online and mobile banking are on the rise, but rates of cybercrime are soaring in the UK and beyond. Patrick Kingsland asks Professor Alan Woodward, cybercrime expert at the University of Surrey, and Stuart Skinner, director of fraud at Nationwide, a… Thu, 19 Oct 2017 23:00:00 GMT Data-centre optimisation for agile banking A bank’s data-centre model is increasingly the beating heart that sustains all of its services and allows it to respond to a changing market. As financial institutions move away from in-house models in search of data-centre optimisation, Jim Banks as… Thu, 19 Oct 2017 23:00:00 GMT Digitally exclusive banking: a revolutionary wave As branch visits continue to decline, a new wave of start-ups are tapping into this trend and offering digital services only. Abi Millar talks to Monzo CEO Tom Blomfield; Tandem co-founder and CEO Ricky Knox; Tide founder and CEO George Bevis; and Ho… Thu, 19 Oct 2017 23:00:00 GMT Cybersecurity is high on European Banking Association's agenda The European Banking Association (EBA) has placed cybersecurity high on its agenda for 2017. Slavka Eley, head of the EBA supervisory convergence unit, and Lot Anné, one of the unit’s banking experts, outline the potential pitfalls of modern-day tech… Thu, 19 Oct 2017 23:00:00 GMT Opening up data can make banks digital leaders Changing regulation dictates that banks become more open with their data. Far from being a burden, it is an exciting chance to reposition themselves as digital leaders. Kevin Hanley, director of innovation at NatWest, tells Bradford Keen how APIs for… Thu, 19 Oct 2017 23:00:00 GMT Nationwide Building Society embraces technology to improve customer service In order to enhance its services, Nationwide Building Society has invested in innovative technology to meet its members’ needs. Future Banking speaks to Matt Cox, head of insight and innovation, about the building society’s continued digital advancem… Thu, 19 Oct 2017 23:00:00 GMT Fintech: banks should compete or collaborate Banks have adopted different ways to engage with emerging fintech competitors, from acquiring them to trying to match them and everything in between. Rod James finds out how banks have been combining multiple approaches to great effect and discusses … Thu, 19 Oct 2017 23:00:00 GMT Future Banking, in partnership with IBM, launches its latest episode looking at Managed Cloud Services (the Right Cloud) Data sits at the very heart of banking transformation and the data centre is pivotal to modern banking operations. Tue, 27 Jun 2017 15:37:00 GMT Available upon request - the SmartStream RDU Banks have long laboured in isolation to develop data management solutions that support their rapidly evolving requirements but, three years ago, a new collaboration – one of the closest of its kind to date – between Tier-1 banks and SmartStream led … Tue, 24 Jan 2017 12:32:00 GMT The SME: not just another retail banking customer Banks have come to realise the importance of small and medium-sized enterprises (SMEs) as customers and, working with their payment services partners, they are looking to continue the process of innovation in products and services. We speak to expert… Tue, 24 Jan 2017 11:06:00 GMT The sky’s the limit - flexible hybrid data centres Limited budgets, archaic cultures, serious competition and a fast-changing cloud-based digital world: they all add to the challenge of creating and evolving flexible hybrid data centres. James Lawson speaks to Rakesh Kumar of Gartner Banks about how … Thu, 19 Jan 2017 16:20:00 GMT Economy growth in Lithuania As Great Britain is beginning to look like less of an investment hot spot because of Brexit, companies are venturing into other parts of the globe. Future Banking speaks with Antanas Guoga, Pro-European Union MEP from Lithuania and public CIO to the … Tue, 13 Dec 2016 15:44:00 GMT In the bio(metrics) sphere – new authentication technology Biometrics can provide security and convenience for customers, two often uneasy bedfellows, but what are the implications for privacy when using this form of authentication? Abi Millar speaks to Kevin Nevias, director of the group information securit… Wed, 07 Dec 2016 00:00:00 GMT Go omni for all-in-one service - Simon Separghan of Barclays Bank As branch banking declines and retail banks move towards a true omnichannel approach, they will need to ensure the customer experience is seamless no matter what platforms they are using. Abi Millar hears from Simon Separghan, director of global cont… Wed, 07 Dec 2016 00:00:00 GMT Protect and serve – Airmic deputy CEO Julia Graham on the digital revolution The explosion of banking opportunities opening up as a result of the digital revolution is on a different scale to any development in living memory. This is not news: financials are fully aware and are rightly investing in the resources to turn oppor… Wed, 07 Dec 2016 00:00:00 GMT Step it up - the revised payment services directive (PSD2) The publication of the revised payment services directive (PSD2) by the European Union earlier this year is a big deal, with major implications for the way that banks do business. As institutions begin preparing for the implementation of the new rule… Wed, 07 Dec 2016 00:00:00 GMT