The latest content updates from the banking-gateway.com web site http://www.banking-gateway.com/ en-us http://www.banking-gateway.com/ http://www.banking-gateway.com/content/images/logo_big.gif http://www.banking-gateway.com/contractors/banking-customer-relationship-management/egain/ http://www.banking-gateway.com/contractors/banking-customer-relationship-management/egain/ eGain is the industry's leading multichannel customer engagement software suite, including email response management and web customer service software. eGain's cloud-based customer engagement hub ena... Mon, 17 Jun 2013 23:00:00 GMT http://www.banking-gateway.com/downloads/whitepapers/core-banking-systems/the-scope-for-better-regulation/ http://www.banking-gateway.com/downloads/whitepapers/core-banking-systems/the-scope-for-better-regulation/ This report from KPMG argues that the volume of overlapping regulatory reforms affecting the financial services industry in Europe and beyond has taken us past the 'tipping point'. Wed, 05 Jun 2013 11:01:00 GMT http://www.banking-gateway.com/contractors/core-banking-systems/intix/2400765329001.html http://www.banking-gateway.com/contractors/core-banking-systems/intix/2400765329001.html The Intix Message Warehouse is a business intelligence solution for all your financial messaging data, and provides easy, secure and cost-effective access and reporting. Wed, 22 May 2013 10:13:00 GMT http://www.banking-gateway.com/contractors/core-banking-systems/intix/presskbc-bank-signs-with-intix-for-its-intix-message-warehouse-solution.html http://www.banking-gateway.com/contractors/core-banking-systems/intix/presskbc-bank-signs-with-intix-for-its-intix-message-warehouse-solution.html INTIX, a global provider of innovative solutions for the financial industry, today announced at SIBOS that KBC Bank has signed a contract with INTIX to implement the firm's INTIX Message Warehouse solution. The INTIX Message Warehouse is a new soluti… Thu, 16 May 2013 13:19:00 GMT http://www.banking-gateway.com/downloads/whitepapers/core-banking-systems/financial-regulation-towards-a-global-regulatory-framework/ http://www.banking-gateway.com/downloads/whitepapers/core-banking-systems/financial-regulation-towards-a-global-regulatory-framework/ The most recent in the Chatham House City Series of conferences, held at Chatham House on Monday 11 March and sponsored by KPMG, attracted high quality speakers and prompted interesting discussion and debate. Thu, 16 May 2013 11:32:00 GMT http://www.banking-gateway.com/contractors/core-banking-systems/kpmg-banking/ http://www.banking-gateway.com/contractors/core-banking-systems/kpmg-banking/ KPMG member firms are some of the world's leading providers of audit, tax and advisory services, operating in 156 countries and with more than 152,000 people working across KPMG's global network. Wed, 15 May 2013 23:00:00 GMT http://www.banking-gateway.com/contractors/core-banking-systems/intix/ http://www.banking-gateway.com/contractors/core-banking-systems/intix/ The INTIX Message Warehouse solution enables easy, secure and cost-effective access and reporting for all your financial messaging data. Wed, 15 May 2013 23:00:00 GMT http://www.banking-gateway.com/contractors/banking-customer-relationship-management/microsoft/ http://www.banking-gateway.com/contractors/banking-customer-relationship-management/microsoft/ Microsoft Corporation is the world leader in software and software related services. Our mission is to enable people and businesses throughout the world to realise their full potential by impassionin... Mon, 13 May 2013 23:00:00 GMT http://www.banking-gateway.com/contractors/banking-customer-relationship-management/castel/presscastel-exhibiting-at-crs-2013.html http://www.banking-gateway.com/contractors/banking-customer-relationship-management/castel/presscastel-exhibiting-at-crs-2013.html Castel Detect™ provides word, phrase and emotion detection, analysis and alerts live while calls are in progress to agent and management teams. We also provide post-call reports, histograms, audio and more. Fri, 03 May 2013 14:33:00 GMT http://www.banking-gateway.com/contractors/banking-outsourcing/mindpearl/pressbrisbane-celebrates-fifth-anniversary-american-airlines.html http://www.banking-gateway.com/contractors/banking-outsourcing/mindpearl/pressbrisbane-celebrates-fifth-anniversary-american-airlines.html American Airlines' Asia Pacific on-line market in China and Japan, as well as Asia Pacific off-line markets in Australia, New Zealand, Singapore, Kuala Lumpur and Indonesia, have been supported from Mindpearl's Brisbane offices since April 2008. Thu, 02 May 2013 08:29:00 GMT http://www.banking-gateway.com/downloads/whitepapers/banking-outsourcing/future-banking-key-factors-outsourcer-contact-centre-services/ http://www.banking-gateway.com/downloads/whitepapers/banking-outsourcing/future-banking-key-factors-outsourcer-contact-centre-services/ Since outsourcing first became popular, locations such as the Philippines and India have dominated the market with possibilities of low rates and reduced operational costs. Thu, 18 Apr 2013 13:48:00 GMT http://www.banking-gateway.com/contractors/banking-outsourcing/mindpearl/pressedelweiss-air-moves-call-centre-services-cape-town.html http://www.banking-gateway.com/contractors/banking-outsourcing/mindpearl/pressedelweiss-air-moves-call-centre-services-cape-town.html In a move seen as increasing group synergies and customer centricity, Edelweiss Air is following Swiss International Air Lines by moving its global call centre services from Zurich to Mindpearl in Cape Town, effective from April this year. Thu, 04 Apr 2013 11:01:00 GMT http://www.banking-gateway.com/contractors/correspondent-banking/cgi/ http://www.banking-gateway.com/contractors/correspondent-banking/cgi/ Following the merger of Logica & CGI, CGI now offers greater presence, service capabilities and expertise for our clients across the Americas, Europe and Asia Pacific. Our 71,000 professionals in 40 countries provide end-to-end IT and business proces… Wed, 03 Apr 2013 23:00:00 GMT http://www.banking-gateway.com/contractors/core-banking-systems/intix/pressintix-troika-information-technology-partnership.html http://www.banking-gateway.com/contractors/core-banking-systems/intix/pressintix-troika-information-technology-partnership.html INTIX, a global provider of innovative solutions for the financial industry, announced that it has signed a partnership agreement with Troika Information Technology to offer INTIX' solutions to meet the growing interest in the GCC countries.The GCC r… Sat, 30 Mar 2013 00:00:00 GMT http://www.banking-gateway.com/contractors/banking-customer-relationship-management/castel/presstom-quattrini-joins-castels-executive-team.html http://www.banking-gateway.com/contractors/banking-customer-relationship-management/castel/presstom-quattrini-joins-castels-executive-team.html Castel Communications today announced that Tom Quattrini has been named Castel's vice president of Customer Service, reporting to John Ripa, Castel's COO. Wed, 27 Mar 2013 11:26:00 GMT http://www.banking-gateway.com/downloads/whitepapers/banking-outsourcing/why-data-nerds-will-inherit-the-earth/ http://www.banking-gateway.com/downloads/whitepapers/banking-outsourcing/why-data-nerds-will-inherit-the-earth/ Data scientists, data architects, database managers and analytics managers. If you work in marketing and have one of these sorts of people on your staff then now is the time to start listening to what they have to say and maybe giving them a pay rise… Mon, 25 Mar 2013 15:29:00 GMT http://www.banking-gateway.com/downloads/whitepapers/banking-outsourcing/how-to-value-social-media-advocacy/ http://www.banking-gateway.com/downloads/whitepapers/banking-outsourcing/how-to-value-social-media-advocacy/ In the summer of 2012, a collection of leading industry brains were invited to come together to discuss the troublesome issue of social ROI. Three hours in and the size and complexity of the task was becoming apparent: to be credible, the framework w… Mon, 25 Mar 2013 15:20:00 GMT http://www.banking-gateway.com/contractors/banking-outsourcing/communisis/pressyorkshire-building-society-and-thames-water-contract-extension.html http://www.banking-gateway.com/contractors/banking-outsourcing/communisis/pressyorkshire-building-society-and-thames-water-contract-extension.html Leading provider of personalised customer communication services Communisis has announced further contract wins from a strong pipeline, together with an important contract extension that helps to underpin the results for 2013 and beyond. Mon, 25 Mar 2013 12:39:00 GMT http://www.banking-gateway.com/contractors/banking-customer-relationship-management/infor/pressinfor-selects-salesforce-platform-to-connect-in-entirely-new-ways.html http://www.banking-gateway.com/contractors/banking-customer-relationship-management/infor/pressinfor-selects-salesforce-platform-to-connect-in-entirely-new-ways.html Infor, a leading provider of business application software serving more than 70,000 customers, today announced that Interaction Advisor will soon be available on the Salesforce platform, a leading cloud platform for social and mobile business apps. Wed, 13 Mar 2013 16:44:00 GMT http://www.banking-gateway.com/contractors/banking-customer-relationship-management/infor/pressinfor-social-data-capabilities.html http://www.banking-gateway.com/contractors/banking-customer-relationship-management/infor/pressinfor-social-data-capabilities.html Infor, a leading provider of business application software serving more than 70,000 customers, today announced the availability of an updated version of Infor Epiphany Sales & Service that provides real-time data to help companies analyse, engage and… Wed, 13 Mar 2013 16:11:00 GMT