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2010-1 Issue |
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 Competition on a level playing field
European banks have learned from the financial crisis and are moving in the right direction, as confirmed by the peer review report of the Financial Stability Board last March. However, it is now essential to maintain fairness and to ensure the competitiveness of Europe at a global level, writes Elie Beyrouthi, advisor at the European Banking Federation. view pdf |
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 Back up to speed
Paul Ward, head of corporate coverage and advisory at RBS, looks at the task of rebuilding market confidence after arguably the worst financial crisis since the Great Depression, and asks: are we on the road to recovery?
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 Letting financial services take flight
Outsourcing IT is no longer enough to achieve signifi cant gains in terms of efficiency and flexibility. As NG Subramaniam of Tata Consultancy Services explains to Future Banking, banks need to look at ways to truly make their business processes reach new heights.
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 Language lesson
Jim Banks speaks to Fabián Cesarini, CIO of IT Santander Private Banking UK, about the bank’s ability to get IT systems to talk to one another.
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 Cast the net for new ideas
Although banks have many issues to address during this difficult time, improving customer experience and communication has to remain high on their list of priorities. Gartner’s Stessa Cohen tells Jim Banks how retaining existing customers and winning new ones requires innovation in technology and services and the courage to try out new ideas.
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 Invest in innovation
Technology is so fundamental to every area of a bank’s operations that it must be a prime focus for continuous investment, but the complexity of systems and organisational structure can make it hard to ensure innovation is targeted in the right place at the right time. As head of innovation for HSBC Bank Darren Armitage explains to Jim Banks, innovation itself must become a distinct discipline.
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 A winning formula
Pat McGrew, data-driven communication evangelist at Kodak Business to Business Solutions, calculates the most successful ways to back banking services with strong information resources.
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 Print not, want not
Many financial institutions remain highly paper-intensive and are under increasing pressure to reduce their environmental footprints, driving the need to reduce paper usage. Louella Fernandes at Quocirca looks at an area that contributes to significant and often wasteful paper consumption: the office print infrastructure.
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 Ancient and modern
In the wake of a period of consolidation, Italy’s banks are looking for ways to reorganise their IT systems. Massimo Castagnini of Monte dei Paschi di Siena tells Ian Duncan how his company took an unorthodox approach when it expanded following a major acquisition.
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 Human factor
Great strides have been made in technological systems to prevent data loss, but now attention is turning to the role played by people. Phil Genge of Nationwide tells Ian Duncan why employees and customers, not servers and laptops, are the new priority.
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 Mobile collaboration
The EPC and The Mobey Forum are collaborating to define the rules and regulations for SEPA’s new mobile channel. EPC’s Dag-Inge Flatraaker and forum chairman Ron van Wezel discuss interoperability issues in Europe and give Elly Earls a glimpse into the future of mobile financial services.
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