Avaya

About Avaya
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centres, and related services directly and through its channel partners to leading businesses and organisations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness.

Avaya's unique combination of communications applications, software and services helps companies simplify complex communications and integrate with technologies from other vendors, enabling customers to unlock value and potential from their network. By embedding communications into the operations of an enterprise, Avaya helps improve the way organisations work - making people more productive, processes more flexible and customers more satisfied.

Unified Communications
Unified Communications (UC) help businesses focus on content rather than management of communication channels by bringing together every type of device and medium to allow users to truly connect. UC makes employees more efficient and effective, regardless of location, by providing them with transparency and universal access. Highly mobile workers, those with frequent customer interaction, and those who need to collaborate with internal or external teams stand to gain significant benefit from UC.

Contact Centres
Avaya Contact Centres (CC) solutions enhance interactions with customers, partners, suppliers and employees, returning the CC to its rightful position as a critical component of customer service strategy, and a key driver of satisfaction and loyalty. They offer a suite of intelligent call routing alternatives to accommodate single or multiple CCs through "virtual" routing over a distributed IP network, pushing the boundaries of the traditional CC to branch offices, homes and departments. Calls can be routed to agents or self-service applications based on a variety of criteria or business rules that are transparent to the end customer. Avaya's suite also includes data for reporting and analytics to provide insight on utilisation and efficiency.

Avaya Aura™
Avaya Aura™ is Avaya's flagship solution, and the platform on which its IP Telephony, UC and CC solutions are based. A SIP-based software suite, it allows businesses to leave existing multi-vendor equipment in place, help to deliver significant cost savings, ROI within 12 months, and greater business agility.

Avaya Aura fundamentally changes the way communications applications are integrated and distributed, simplifying complex networks, reducing infrastructure costs and quickly delivering collaboration capabilities such as voice, video, messaging, presence, web applications and more to employees anywhere.

For more information please visit
www.avaya.com/emea