Thought Leaders

 

EMC Document Sciences

EMC at a glance

EMC Document Sciences, a business unit within EMC Corporation's Content Management and Archiving division, is a market-leading global provider of customer communications management solutions. Its award-winning xPression® software suite enables organisations to automate the creation and delivery of well-designed, highly personalised communications -- from customised marketing collaterals, contracts, and policies to high-volume relationship statements and correspondence.

More than 500 organizations worldwide, including over 60 FORTUNE Global 500 companies, use EMC Document Sciences' solutions to reduce document development costs by up to 90%, improve time-to-revenue by as much as 75%, and enhance the overall customer experience with highly effective 1:1 communications.

Based in Carlsbad, California, with award-winning offshore services operations in Beijing, China and offices across the U.S., in London and Sydney, EMC Document Sciences also markets its products in Europe, Australia, Canada, New Zealand, Latin America, Asia and Africa.

For more information about EMC Document Sciences visit: www.docscience.com/nurture.

   
   
Forrester Wave Report
Document output for customer communications management is software used to compose, format, personalise, and distribute content to support physical and electronic customer communications and improve the customer experience. In the report, The Forrester Wave: Document Output for Customer Communications Management, Q2 2009, Forrester evaluates solutions from major enterprise DOCCM providers. view pdf
   

Santander Private Banking
Santander Private Banking is the international wealth management division of Grupo Santander. By using a customer communications management solution from EMC Document Sciences, Santander Private Banking is able to respond to client demand with more intuitive and informative statements, deepen client relationships, and stay ahead of the competition. view pdf

   

Elevating the Customer Experience
Better statements can vastly improve the way businesses communicate with their customers. This 15-minute guide examines how customer communications management software enables businesses to quickly produce highly personalised and cost-effective statements on-demand, in real time, and high-volume batch for delivery through customer-preferred distribution channels, including print, e-mail, web, and mobile device. view pdf

       

 

   
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