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The Chancellor's new deal
German chancellor Angela Merkel’s ‘new deal’ hopes to ensure that holders of sovereign debt bonds will experience a partial loss of principal if there is a bailout of a euro nation. However, writes Bob Lyddon of banking association IBOS, although well intentioned, the policy exposes the currency as synthetic.
Balancing Act
European banks will generally become more resilient, thanks to the new regulatory framework put in place at global level. Guido Ravoet, chief executive of the European Banking Federation (EBF), however, writes that policy makers must strike the right balance between stability and economic recovery, and the banking sector has a key role to play.
Personal touch
Customer relationship banking will become a future cornerstone of success in the financial services industry. Future Banking speaks to Stessa Cohen of Gartner, who explains how banks that make the most of opportunities to develop personalised customer communication could carve out a significant competitive advantage.
Through your customers' eyes
At a time of shrinking margins and budgetary cuts, how does one ensure that the consumer is not left to bear the brunt? Aviva’s John Gilbert tells Phin Foster that financial institutions should turn themselves on their side and customers must always come before cost.
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