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 2007 Issue
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by 2010, belgium’s Dexia group aims to be completely it-centric. cio Dirk Hoebeeck tells Barry Mansfield why the internet is central to the future of retail banking services.
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Future payments will be invisible, controlled by chips
implanted in human bodies, predicts Chris Skinner
of the Financial services club.
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the deadline for miFid is drawing close, yet many jurisdictions still have a lot of work to do. Wim Mijs and Stephen Fisher from the european Banking Federation explain the negative implications for business of failing to implement on time.
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aligning business and customers with the right kind of technology is the key to sustained success in retail banking – that was the prevailing theme at the 2007 annual european Retail Banking Summit. michael Jones reports.
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wachovia’s Terry Gilbert discusses why electronic incentives systems are a crucial strategic business tool that can drive competitiveness and reduce costs within europe’s banking industry.
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india’s outsourcing providers are boosting their value to financial services companies by offeringknowledge process outsourcing. nasscom’s president, Kiran Karnik, and its product Forum chairman, Deepak ghaisas, tell mark stuart why india is the world’s hottest outsourcing location.
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it outsourcing service providers feel there is a significant opportunity to generate more business in the uk banking sector. those who can combine reliability and innovative thinking are aiming to draw more core banking processes into their service portfolios, says tietoenator’s Richard Gammon.
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the benefits of SePa can only be realised through communication and partnership between leading banks and their clients, says Deutsche bank’s Christian Westerhaus.
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under pressure to bring IT infrastructure in line with strategic goals, more banks are opting for managed IT services.
Competitive advantage can be gained, but much depends on choosing the right partners and methodologies.
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Banks are realising that to deliver better services and achieve operational benefits they must move away from silos. Aian Horton-Bentley, director of
industry marketing in tHe financial services sector for FiLenet, tells Jim Banks where enterprise content management comes in.
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The realisation of a cashless society will bring huge benefits to society, but there are many challenges for the financial industry to overcome first, says Graham McKay of Atmia Europe.
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SEPA will dramatically change the way payments are handled in europe. while some finance directors are aware of this, others seem to have put it on the back burner. mark Hale, director of payments and settlements Uk for barclays
bank, asks how high on the agenda SePa should be.
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Financial services organisations are increasingly looking for more from
their sourcing advisers to get the full value from their offshoring deals, says
Stephen Warrington of Diamond Management & Technology Consultants.
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With increased technology use, data security has become a priority for banks and their customers. banks must be able to recognise and respond to all potential threats, such as hacking, phishing and spamming, as quickly as possible, says Andre Muscat of GFI Software.
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BPM could well be the next revolution in performance management. Jim banks speaks to Laurence Trigwell, senior financial services industry director, emea and asia Pacific, at cognos inc, about what bPm can do for your company.
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Recent research suggests that companies are now seeking more value from thei IT outsourcing agreements, placing a greater emphasis on quality alongside price. Paul Burgess, managing director of financial services outsourcing at Accenture, says it may be time to change the name of the game.
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SEPA
will make europe more competitive and provide better
services for bank customers. Gerard Hartsink, chairman of the
european Payments council, says developments are gathering steam ahead of the 2008 deadline.
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the migration of financial sector jobs overseas cuts deeper than just call centres. while international financial organisations look for greater cost benefits, trade unions such as amicus are fighting hard to protect uk jobs. businesses need to look beyond the bottom line, the union’s national secretary for finance, David Fleming, tells Jim banks.
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 2006 Issue |
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Preserving trust, listening to the market place and relentless innovation: these are the goals the payment card industry has to work towards tirelessly in order to grow its share of the market and retain the loyalty of the consumer, writes
John Philip Coghlan, President and ceo, Visa USA.
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Enterprise risk management enables banks to measure and manage risk across
the entire company in a centralised, less departmentalised manner, saving your
business time and money while minimising the likelihood of any nasty surprises.
Jim Banks finds out how from simon Doherty, Teradata.
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The western european atm market grew by 4 per cent last year, reaching 328,000 terminals. Total transactions continue to increase, but usage per atm has fallen, according to a recent survey from retail banking research.
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Despite Banks’ heavy investment in gathering Data about
customers, there is a long way to go before it is used
effectively to deliver more personalised services. Jim Banks
asked MIke Blum of Amdocs how banks can deliver the
customer-centric services they need to stay competitive.
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India’s combined annual BPO and it offshoring revenue is now a staggering $19.5bn, with tHe financial services sector in particular experiencing massive growth. but data security risks and competition from new rivals raise doubts about the subcontinent’s continued dominance of the market. Mark Stuart asks
Kiran Karnik, president of it trade body nasscom, how india is dealing with recent negative coverage and creating new opportunities.
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Charlie MCCreevy, european commissioner for internal market and services,
outlines the changes he would like to see taking place in the pan-european
settlement market, changes that should ideally be driven by the industry itself.
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The Scandinavian financial sector is one of the strongest in Europe, and this
provides a good basis for an IT Supplier to enter the European markets as well.
One company already has the services and software to Help it enter the digItal
age, writes Matti Viljo, Tietoenator.
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Armed with a deep knowledge of regulatory requirements, one consultancy is helping the financial services industry take a more strategic approach to MiIFID Compliance.
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The markets in financial instruments directive represents one of the most fundamental changes ever seen in any major financial market, yet the industry is still not fully prepared for its impact. However, banks are starting to look at the post-implementation benefits MiFiD may bring. Guido Ravoet of the European Banking Federation talks costs and benefits with Jim Banks.
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Already facing intense competitive pressure, banks are also shouldering the burden of regulatory change, with its associated upheaval and cost. Systems investment is essential, but identifying where to spend for maximum benefit may require a fundamental change in thinking, notes Christian Goeckenjan, Vice-President ism Financial services, head of global field services at SAP.
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Outsourcing is just one way of providing resources; the term ‘sourcing’ appLies to the way any organisation arranges its various forms of supply. Adrian Quayle and Martyn Hart, national outsourcing association, Look at some of the service-provider relationships businesses might want to take advantage of – and how to measure their success.
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Microsoft’s experience in the enterprise sector has led it to target the financial services industry as a key market. successfully penetrating this market depends on understanding what banking technology needs to change in the present, and where it needs to go in the future.
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Barclays is in the process of installing a wide range of technology to improve its customer service on the internet and in branches. Gary Flood asks Barnaby Davis and Daniel Meere how the bank is meeting its customers’ expectations on service, security and choice.
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As the deadline for SEPA draws nearer, Christian Westerhaus, head of
payments strategy and infrastructures at Deutsche Bank, looks into the latest
developments and the ultimate consequences for europe’s banks.
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The annual Retail banking survey, a joint study by SAP and the European
Financial Management and Marketing association (EFMA), provides deep
insight into the current situation and the trends for the future, writes Michael Mischker, director, industry solution marketing Financial sServices, SAP UK.
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With demands on retail banks’ it budgets, from regulatory compLiance to the development of competitive products and services, making the wrong choice for systems investment could prove costly, explains John Weste, Tata Consultancy services.
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With new and established technology providers and consultants targeting
banking, the industry would do well to seek independent advice on
technology investments, explains Stephen Warrington of Diamond
management & technology consultants.
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Peter Ligezinski, cio of Allianz Investment Bank throws down the challenge to vendors: come up with a new architecture that can run the fLexible banking systems of tomorrow.
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