Press Releases

Castel Exhibiting at CRS 2013
03 May 2013 by Castel Communications Castel Detect™ provides word, phrase and emotion detection, analysis and alerts live while calls are in progress to agent and management teams. We also provide post-call reports, histograms,...

Mindpearl Brisbane Celebrates Fifth Anniversary for American Airlines
02 May 2013 by Mindpearl American Airlines' Asia Pacific on-line market in China and Japan, as well as Asia Pacific off-line markets in Australia, New Zealand, Singapore, Kuala Lumpur and Indonesia, have been...

Edelweiss Air Moves Call Centre Services to Cape Town
04 April 2013 by Mindpearl In a move seen as increasing group synergies and customer centricity, Edelweiss Air is following Swiss International Air Lines by moving its global call centre services from Zurich to Mindpearl...

INTIX Announces Partnership with Troika Information Technology to Cover GCC Region
30 March 2013 by Intix INTIX, a global provider of innovative solutions for the financial industry, announced that it has signed a partnership agreement with Troika Information Technology to offer INTIX' solutions...

Tom Quattrini Joins Castel's Executive Team
27 March 2013 by Castel Communications Castel Communications today announced that Tom Quattrini has been named Castel's vice president of Customer Service, reporting to John Ripa, Castel's...

Further Contract Wins with Yorkshire Building Society and Thames Water Contract Extension
25 March 2013 by Communisis Leading provider of personalised customer communication services Communisis has announced further contract wins from a strong pipeline, together with an important contract extension that helps...

Infor Selects Salesforce Platform to Connect in Entirely New Ways
13 March 2013 by Infor Infor, a leading provider of business application software serving more than 70,000 customers, today announced that Interaction Advisor will soon be available on the Salesforce platform, a...

Infor Orbis Named a Leader in the 2013 Marketing Resource Management (MRM) Gartner Magic Quadrant
13 March 2013 by Infor Infor, a leading provider of business application software serving more than 70,000 customers, today announced the availability of an updated version of Infor Epiphany Sales & Service that...

QR National makes the Switch
22 February 2013 by Mindpearl Mindpearl Brisbane provides switchboard services for Aurizon, Australia’s largest rail freight company, formerly QR...

Swiss International Air Lines Ranks at Top of Social Media Survey
22 February 2013 by Mindpearl Swiss International Air Lines was ranked at the top of a social media survey that was conducted among Switzerland’s top 50...

Proposed Equity Issue to Raise Gross Proceeds of £20m
14 February 2013 by Communisis The board announces today the details of the firm placing, placing and open offer to raise approximately £20m (approximately £18.9m net of expenses) through the issue of 50,000,000 new...

Nuance Nina, the Virtual Assistant for Mobile Customer Service, Now Speaks and Understands 38 Languages
06 February 2013 by Nuance Communications Nuance Communications has announced a significant update to Nina Mobile, the virtual assistant for mobile customer service, with support for 38 additional languages, enhanced mobile experience...

Infor Delivers Enhanced Social Data Capabilities for Infor Epiphany
05 February 2013 by Infor Infor, a leading provider of business application software serving more than 70,000 customers, has announced the availability of an updated version of Infor Epiphany Sales and Service that...

Castel Detect Sponsoring 2013 DBA International Conference
01 February 2013 by Castel Communications Presentations of LIVE and post-call word, phrase and emotion detection solution, 5-7 February, 2013 in Las...

Nine Year Contract Win with Nationwide Building Society
09 January 2013 by Communisis Leading marketing services provider Communisis has announced the award of a nine-year contract by Nationwide Building Society for the development and production of its customer...

INTIX signs partnership with Alliance Factors
20 December 2012 by Intix INTIX, a global provider of innovative solutions for the financial industry, has announced that it has signed a partnership agreement with Alliance Factors Ltd. to offer INTIX's solutions to...

Communisis Hosting Free Half-Day Marketing and Communications Event
19 November 2012 by Communisis Leading marketing communications provider Communisis is hosting a free half-day event for marketing, communications, insight and customer-focused professionals to hear from those who are...

Poor Data Quality Costs UK Business £1 for Every £6 of Budget Spent
13 November 2012 by Experian QAS Experian QAS research has revealed that a focus on data quality can liberate millions of pounds in lost budget and generate significant new profit for UK companies. Findings from 'The...

Interim Results for the Six Months Ended 30 June 2012
12 November 2012 by Communisis Leading marketing services provider Communisis reports its interim results for the six months ended 30 June 2012. The group increased operating profitability significantly as it continued...

Account Control Technology Advancing Call Centre Capabilities with Castel Communications
29 October 2012 by Castel Communications Castel Communications and Account Control Technology (ACT) have announced that Castel Connects® dialer, Castel Tracker™ DVR, Castel Convey ™ enhanced intelligent messaging delivery, Castel...