CRM Gallery
Browse the list below for thought leader imagery.A dynamic response to digital challenges – HCL Technologies
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Harvind Bhatti is a principal and senior director at HCL Technologies. She... -
Anne Boden is the former chief operating officer of Allied Irish Banks (AIB)... -
David Beattie is customer service director at life insurance, pensions and... -
Source: HCL -
Source: HCL
Accenture: a digital bank built on big data - Edwin van der Ouderaa
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Edwin van der Ouderaa, Accenture’s managing director FS EALA – Accenture... -
As technology progresses, personal interaction with advisers will still...
Actiance: communications and the key to compliance - David Oates
Alfa-Bank: doorway to Eastern Europe
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John Traynor, head of transaction banking at Alfa-Bank. -
Michael Lawrence, Alfa-Bank’s head of treasury. -
Managing director of international and trade finance Dmitry Minaev. -
Headquartered in Moscow, Alfa Banking Group is the biggest Russian private...
Alfresco: sound bytes - John Newton
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John Newton, CTO and chairman of Alfresco. -
Banks need outsourcing partners that can share information reliably and...
Atos: enter Now Banking, with a big data strategy – Remco Neuteboom
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Atos's big data strategy. -
Remco Neuteboom is global director financial services in the multichannel and...
CapGemini Financial Services: Office politics - keep up with customers
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Andy Lees, global sales officer, Capgemini Financial Services. -
Source: Capgemini Financial Services Analysis, 2015; 2015 Retail Banking...
Capgemini Global Financial Services: social banking - Jean Lassignardie
CapGemini: Fintechs create a turning point for banks - Anirban Bose
Capgemini: Perfect banking – Jean Lassignardie
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Jean Lassignardie is chief marketing and sales officer for Capgemini... -
Figure 1. Traditional retail banking responses and their effectiveness, 2012....
Cardtek Group: innovation on the cards - Ayse Nil Sarigollu
Castel Communications: on the record – Rachid Cheaib
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In financial services, real-time analysis and monitoring can improve the... -
Rachid Cheaib is president and CEO of Castel Communications.
Cisco: Omnichannel banking on demand – James Cronk
Communisis: multifaceted communications – Andy Blundell
Confirmit - Time for confirmation: raise the bar for customer experience
Confirmit: hearing the voice of the customer - Claire Sporton
Crealogix: put the pedal to the metal - Thomas Avedik
EPAM Systems: an alternative IT partner - Balazs Fejes
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Balazs Fejes, global head of banking and financial services at EPAM Systems. -
Headquartered in the US, EPAM Systems is known for its Central and Eastern...
Experian QAS: current contacts – Colin Rickard
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Consultants like Experian QAS are helping banks improve the accuracy and... -
Colin Rickard is enterprise and channel sales director at Experian QAS.
Finnova: from midfield to benchmark - Christoph Erb
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Christoph Erb, management board member and head of customer care at Finnova... -
The implementation of Finnova software at one universal bank cut IT costs by...
Fundtech: the journey to value - Chris Zingo
Glory Global Solutions: Vincent Nakache and Gregor Dobbie
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Vincent Nakache, European president, Glory Global Solutions. -
Gregor Dobbie, European sales and marketing director, Glory Global Solutions. -
Innovation is at the heart of Glory Global Solutions.
Hitachi: Innovative biometric readers for customers - Ashok Vaswani and Koichi Nakai
HP Exstream: multichannel banking serving everyone – Simon Crewe and Ruben Looij
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Unified communication systems can help improve customer loyalty and top-line... -
Simon Crewe is sales manager for UK & Ireland at HP Exstream. -
Ruben Looij is group manager of General Western Europe, Middle East and...
IBM: banks - agents of data
IDA Ireland: land of opportunity - David Gaskin
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David Gaskin, manager of global banking and payments at IDA Ireland. -
The financial services sector is a key area into which Ireland is working to...
JohnRyan: make in-branch messaging an asset - Nancy Radermecher
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Nancy Radermecher, president of JohnRyan. -
Bank customers still want face-to-face interaction, which offers plenty of...
Lithium Technologies: the social approach to customer engagement – Rob Tarkoff
Microsoft: customers' lives – Karen Cone, Chad Hamblin, Marcelo Marquez
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Karen Cone is general manager of worldwide financial services at Microsoft... -
Chad Hamblin is FSI lead for Microsoft Dynamics CRM. -
Marcelo Marquez is industry solution manager for worldwide banking at Microsoft.
Mindpearl: perfect match – William Pattison
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Mindpearl was one of the first contact centre services providers to enter... -
William Pattison is CEO of Mindpearl.
Misys: Shaping the future of banking - Ákos Turny and Máté Eizenberger
Mobino: transforming transactions - Jean-François Groff
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Mobino CEO Jean-François Groff. -
Mobino lets anyone send and receive money directly on their mobile phone. -
Digital natives wonder why they should carry cash, cards or anything else...
Moxie Software: tipping point for social CRM – Gareth Pitts
Nets: a Nordic suite of mobile services
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Jørn Degn Hansen, senior manager, mobile & e-commerce, Nets. -
Kristian Thure Sørensen, senior manager, mobile & e-commerce, Nets.
Nuance: technology that speaks your language - Nuance
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Authenticate: Nina validates the user’s identity using the unique voice print. -
Navigate: Nina captures an intent in a single utterance and tells users... -
Seb Reeve is director of product management and marketing for Nuance...
PAY.ON: switched on - Markus Rinderer
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Markus Rinderer, CEO and co-founder of PAY.ON. -
Today’s banks need to offer merchants a global solution that also works at a...
QuestBack: wake up to CRM – Ivar Kroghrud
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Customer relationship management through a multichannel platform is key to... -
Ivar Kroghrud is CEO of QuestBack.
SDL: power of social media – Liz High
Selligent: take marketing to the next level - André Lejeune
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André Lejeune is CEO of Selligent. -
Selligent’s scenario concept spans mobile concepts such as QR codes. -
With sound knowledge and experience of the financial industry, along with its...
ShoreTel: Brilliantly simple – Clinton Fitch
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Clinton Fitch, manager of advanced applications – EMEA at ShoreTel. -
ShoreTel works closely with its network of partners and customer advocates to... -
ShoreTel is increasing productivity for the Williams F1 team.
Sitel: build trust through multichannel service – Joe Doyle
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Banks are working to improve their services and reputation by focusing on the... -
Joe Doyle is vice-president of global marketing for BPO provider Sitel.
Smart Engine: Get smart: reviving loyalty in retail banking - Christian Bacher
Smart Engine: The right customer loyalty and retention programme for you – Christian Bacher
Software AG: keep up with big fast data - Richard Bentley
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Richard Bentley, VP financial services at Software AG. -
Data in huge volumes, travelling fast, can be overwhelming, but Software AG...
Spotter: Update your social media status
SugarCRM: Innovations in customer relationship management software – Daniel Heck
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Daniel Heck, senior director of marketing EMEA, SugarCRM. -
Banking customers expect real-time responses and unbeatable security across...
Sykes Enterprises: Can banking make friends with social media? – Kirsten Jepson and Nick Sellers
the dti: BPO, the South African solution - BPeSA
Unify Enterprise Communications - Duncan Richardson
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Banks engage with their customers through more channels than ever before, and... -
We spoke to Duncan Richardson about building such a platform.