Krung Thai Bank (KTB), a Thailand-based financial institution, has deployed a video-based collaboration solution from Cisco at its head office and plans to expand the solution to all its branch offices nationwide. Initially, KTB will use the solution to reduce travel between offices before extending its use to customers.
Cisco Unified MeetingPlace integrates audio, video and web conferencing capabilities. As an integral component of Cisco unified communications, Cisco Unified MeetingPlace allows KTB to incorporate multiparty discussions and application sharing into a broad range of communication scenarios.
KTB expects to see an immediate return on investment from the reduction of employee travel within the country for staff training and meetings. Moreover, KTB also plans to extend the use of Cisco Unified MeetingPlace to provide online expert services, enabling customers at each branch to directly consult product experts at the headquarters.
Anuchit Anuchitanukul, senior executive vice president, managing director of products and market management group at Krung Thai Bank, said: “We want to provide fast, convenient and reliable banking services, and Cisco Unified MeetingPlace will enable our employees to deliver higher-than-expected services such as faster credit approval.”
Tatchapol Poshyanonoda, managing director of Cisco Thailand, said: “This is a remarkable success for Cisco not only because of the scale of the deployment, covering 250 sites in the first phase alone, but also because of KTB‘s position as one of the leading banks in Thailand. This also validates Cisco’s commitment to help customers such as KTB transform their business processes.”
