Headquartered in Bellevue, US, SAC Federal Credit Union will also deploy document imaging, financial accounting, anti-money laundering, wire services and ATM processing from Fiserv.
SAC FCU president and chief executive officer Gail L DeBoer said as SAC Federal Credit Union plans for its future, it feels confident that Fiserv offers the best technology to help them meet its goals.
"We have created a recognizable brand that defines ‘Better Banking’ to our members by identifying that brand with financial strength, security, integrity and exceptional service," DeBoer added.
The solution is equipped with automated workflows, eCRM functionality and Web services through Acumen, thus it enables SAC FCU associates access to a complete 360-degree view of the credit union’s members.
The software also generates workflows to direct this information to suitable staff throughout the organization, while the integration of Nautilus will offer an advanced imaging solution that integrates workflow and email.
SAC FCU vice president of information technology Roger Kipe said, "Acumen from Fiserv will improve our overall efficiency through its open architecture, which will enable us to quickly integrate new products and aid SAC FCU’s growth by providing the necessary tools to deliver superior service to our members."
