According to the solution launcher, DMS is a safe chargeback management platform that enables merchants to respond to issuer-initiated chargeback and RFI requests, said the firm.
DMS offers efficient chargeback management, reduces issuer penalty fees, and assist prevent merchant online account suspension as merchants deal with customer-not-present (CNP) fraud.
The new service reduces the time for chargeback documents to be received by acquirers, and chances of misplacing documents by automating the process.
The DMS also allows merchants to ‘bulk upload’ documents for review, so that multiple sources of information can be attached to a chargeback file.
The offering can be integrated with DMS bolts-on to merchants’ existing Acquirer and Payment Gateway, thus merchants can benefit from a detailed electronic record and audit trail of merchant chargeback and RFI history, in spite of acquirer or existing gateway, claims the firm.
DMS also offers merchants to set internal access privileges and create new user accounts, ensuring control of who can access and view the data.
Commenting on the launch of new tool WorldPay chief product officer Phil McGriskin said the management of RFIs and chargebacks is time-intensive for merchants and requires considerable expertise and resource to handle manually.
"DMS is a major step forward in automating this process, reducing the amount of resource required to deal with such requests, all through a secure and customizable platform," McGriskin added.
