Bank of America has revealed plans to establish more than 150 new financial centres spanning 60 markets by the close of 2027.
This year will see the opening of 40 such centres, with an additional 70 anticipated in 2026. Since 2016, the bank has allocated more than $5bn towards its financial centres, which includes both new openings and the refurbishment of existing locations.
Bank of America consumer, retail and preferred president Holly O’Neill said: “Our continued investment in our financial centre network reflects our commitment to meeting our clients where they are and how they want to bank with us.
“We are focused on creating spaces where financial specialists can meet with clients and help them achieve their financial goals.”
A new flagship financial centre has been inaugurated by Bank of America in New York City. This location is designed to facilitate interactions between clients and financial specialists and offers spaces for informal meetings.
The bank is extending its presence into Idaho, aiming to broaden its reach to clients in this region. Presently, Bank of America serves diverse clients, including consumers, small businesses, wealth management, and corporates throughout Idaho.
Four new financial centres are planned for Boise, with the initial one set to open next month in Nampa, Idaho.
Since 2014, Bank of America has methodically expanded its financial centre network, entering 11 new markets, such as Louisville in 2024. The bank has also inaugurated 471 centres in existing markets since 2016, reflecting evolving client preferences in engaging with the bank.
Renovations were completed for over 3,000 centres last year, with more than 500 additional refurbishments planned in the next two years.
Earlier in the year, the bank introduced a service providing on-demand American Sign Language (ASL) interpreters via video in all financial centres. Clients can connect with an ASL interpreter at no cost by scanning a QR code, facilitating financial discussions in ASL with a specialist.
Bank of America currently extends banking services to nearly 250 million individuals across over 200 markets, encompassing about 82% of the US populace. Approximately 30% of the bank’s financial centres are situated in low- and moderate-income communities.
