Diebold said that the real-time terminal data and analytics of the OpteView Resolve solution will provide optimal network uptime, allowing financial institutions to leverage their ATM network as a strategic channel with enhanced consumer experience.
The OpteView Resolve management solution allows a two-way dialogue that enables the software to proactively detect events, identify root causes and execute pre-determined workflows or action plans-essentially automating and overseeing all of the processes involved in managing and operating a self-service network including remote diagnostics, self-healing and corrective actions.
Additionally, the OpteView Resolve management solution provides customized dashboard reporting and enables proactive business intelligence gathering.
OpteView Resolve was designed to provide technological enhancements for secure remote monitoring and repair of self-service terminals along with more sophisticated automation tools and reporting capabilities.
The solution also enables monitoring and management of IP-connected networks with one system, providing advanced diagnostics and configurable business processes.
The application is designed to interact with external systems enabling automatic escalation, notification and reporting.
Diebold North America operations executive vice president Charles Ducey said that the OpteView Resolve availability management solution allows financial institutions to transform to a predictive services model based on data intelligence.
