Family Financial Credit Union in Muskegon, Michigan, has partnered with Algebrik AI to implement the Algebrik ONE digital lending suite.
This collaboration aims to enhance the credit union’s lending and account opening processes through agentic artificial intelligence (AI)-powered technology.
Algebrik AI, headquartered in New York City, offers a cloud-native, AI-driven Loan Origination System (LOS) tailored for credit unions. The suite encompasses several modules, including Digital Account Opening, Lender’s Cockpit (LOS), Omnichannel Point-of-Sale (POS), an AI Decision Engine, and Portfolio Analytics.
The platform is designed to streamline operations while providing personalised experiences for members and lenders.
The Digital Account Opening module of Algebrik ONE features a micro-journey architecture that enables swift onboarding processes. It includes real-time ID verification and modular product bundling, ensuring a seamless account setup.
Additionally, the integrated no-code decision engine empowers business users by allowing them to develop underwriting strategies without IT involvement.
The platform also offers a unified experience across web, mobile, and branch interfaces via its Omnichannel POS. This facilitates dynamic workflows and supports co-applicant processing. Furthermore, member-centric workflow automation ensures efficient service delivery without increasing operational demands.
Family Financial Credit Union CEO Deb Dietz said: “Whether it’s through initiatives like Quick247 or personalised account rewards, we’ve continuously evolved to meet members where they are.
“With Algebrik AI, we’re not just upgrading our tech stack; we’re redefining the speed, simplicity, and personalisation of lending for the communities we serve. We truly believe Algebrik ONE gives us the agility to meet every member moment with intelligence, speed, and empathy.”
Algebrik AI claims its technology to drive significant operational improvements, such as a 90% reduction in abandonment rates and a 40% decrease in processing time for underwriters. The credit union anticipates these enhancements will boost its engagement with next-generation members and improve loan-to-share performance.
Family Financial Credit Union serves communities across multiple counties in Michigan. By adopting Algebrik ONE, the credit union expects to improve turnaround times, operational visibility, and compliance readiness through embedded analytics and real-time tracking capabilities.
Algebrik AI founder and CEO Pankaj Jain said: “In a world where legacy systems continue to bottleneck progress, we’re proud to equip institutions like Family Financial with a platform purpose-built for transformation.
“With Algebrik ONE, they gain not just embedded AI and smart workflows, but a future-proof foundation for delivering faster credit, deeper insight, and more meaningful member relationships. This is how lending should feel in the digital era: intelligent, human, and limitless.”
