Since the beginning of January the IT company has been providing the savings bank with extensive services, covering remote monitoring and administration of self-service systems, a user help desk, supervision and coordination of service callouts and proactive hardware maintenance.
According to Wincor Nixdorf, all self-service systems are leased to the savings bank and have a remote link to Wincor Nixdorf’s System Management Center, where real-time monitoring, immediate problem reporting and remote maintenance take place around the clock.
Thomas Konnecker of Kreissparkasse Peine said Wincor Nixdorf’s service concept and reference customers convinced them.
"We have been in a good relationship with Wincor Nixdorf for many years and think their services will ensure high availability of our self-service systems. This will enable us to offer our clients even more service. It’s important for our 118 self-service systems to be available to our clients around the clock," Konnecker said.
