The YourPoints program will replace NatWest’s contract with Airmiles, which will be taken over by Lloyds TSB, which will incorporate the scheme into its upcoming Duo Card Account loyalty card.
YourPoints allows customers to choose any flight, to any place, at any time, as well as a wide range of other travel options. This gives customers a greater degree of choice on where, when and how they travel. It also means that, for the first time, there are no restrictions and no black-out days. In addition, airport taxes can be paid for with YourPoints.
The scheme is also the first loyalty program that allows customers to buy easyJet flights with points.
The new program comes into effect from the date customers receive their June credit card statement. At this point, customers will cease to collect Airmiles on their credit or charge card and will start to collect YourPoints instead.
The way that customers travel has changed since we introduced the UK’s first credit card reward program almost 20 years ago: customers have told us that they no longer valued Airmiles as they once did, explained Dennis Jones, director of personal cards at RBSG, NatWest’s parent company. We’ve built YourPoints from scratch, in response to customer feedback. It gives people the choice, flexibility and value they’ve come to expect now when they make their travel plans.
Initially, YourPoints will only be available to existing NatWest customers who have collected Airmiles with their credit cards. The program is designed to reward loyal customers who regularly use their card and will be free to those who spend more than GBP1,000 a month. Other customers who want to join the program will pay GBP3 per month.
