According to Tieto, the new concept will respond to the topical consumer need: managing their economy easily at any time of the day and getting advice on their financial decisions.
With Tieto, financial companies can now build a sustainable competitive advantage by transforming separate, transaction-orientated channels into new pro-active customer services.
The concept combines Tieto’s knowledge of e-banking, mobile development, channel integration and customer-orientated service design in one complete solution.
The concept covers internet banking, mobile banking, contact centers and branch office advisory systems. This will enable financial services companies to differentiate their offering by new personalized, time-critical online services available 24/7.
Tieto’s service package includes all stages of customer service design, from creating a strategy and the concept design, to deployment and operating the service.
Tieto’s new solution uses packaged internet, front-office and mobile banking modules, which are complemented with third-party technology and security solutions as well as cloud services.
