Future Banking May 2012
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Compliance strike force
Banking compliance teams have emerged from the back office and moved into the heart of business. Alison Hewitt, retail business risk director at Lloyds Banking Group, speaks to Rod James about...
Face-to-face future for European retail banking
A faster-than-expected adoption of new consumer technologies is reshaping the European retail banking landscape. Highlights from Efma and McKinsey's latest report are revealed in this...
Going SoLoMo – banking embraces social media
Social media and smartphones are becoming hugely important modes of communication. Shaygan Kheradpir, COO of Barclays’ global retail banking division, tells Abi Millar how the bank is using...
IT's flexible strategy
The eurozone crisis and a shortage of hard-disk drives are slowing annual growth in worldwide IT spending. As a result, the banking sector may have to refocus its spending on technology. Jim...
Quick connections with customers
Retail banks are embracing the rapid emergence of technology and innovative ways to connect with customers. Here, Virginie Fauvel of BNP Paribas, Ashley Machin of Lloyds Banking Group and...
SEPA: state of play
Innovation in payments is a key issue within the payments industry. Guido Ravoet, chief executive of the European Banking Federation, explains how a simple and technologically neutral...
System integration challenge
In the financial services industry, everything is dependent on IT. This stretched from a bank’s response to changing risk profiles, to its delivery of new products and services. Yet a...