CRM - Page 1
Stay up to date with the latest CRM updates from the global banking industryLatest CRM Update
The speed force: matching pace with the digital landscape With the move to digital banking platforms, some quarters have accused banks of abandoning the personal service in the process. Rod James speaks to Mona Jantzi and Ian Bromwich of Barclaycard...
Inside out: increased engagement As the big banks jostle for leading positions in the digital age while fending off fintech and start-up companies, James Lawson speaks to Raymond Pettitt, managing director, community...
In the public eye – Barclays digital banking As the world moves more towards a sharing economy, perhaps the most shared is that of personal opinions and experiences through social media. Future Banking sits down with Ellie Renshaw, head...
A device of the times – how digital banking is shaping customer experience management Customer experience – and getting it right – is a challenge for any business, particularly in the financial services sector. Competition is increasing and margins narrowing, while many...
Future Banking digital magazine In the latest edition of Future Banking, Steve Pateman of Santander, Raymond Pettitt of Barclays, Jo Mayes of Standard Life and Tim Hinton of Lloyds delve deep into the changing world of...
Breaking free – the future of customer engagement There has been a lot said about customer relationship management in the digital age. But whether it’s in person, over the phone, via web chat, social media, mobile or even video, today’s...
Game plan – excelling at customer interaction In a race to compete in the digital world, banks may have to be bold as well as innovative. Jim Banks speaks to Mark Jamison, global head of customer experience at BBVA, about emulating the...
A helping hand – how technology is reshaping banking services Technology is reshaping the way banking services are delivered. Chief operating officer Tony Prestedge discusses with Andrew Tunnicliffe Nationwide Building Society’s latest offering, and what...
Charity partnership: making a real difference 225,000 people will develop dementia this year; that’s one every three minutes. Dementia costs the UK economy more than £26 billion a year. This is the equivalent of more than £30,000 for...
Happy days – investing in human capital While call centres are not generally viewed as enviable working environments, a commitment to staff morale can help a business retain workers, save money and, most importantly, improve...